Paragon KTV

Went there with my bf to past time. The staff who reminded us that we only have few mins left, saw the drinks we bought outside. He stated that outside drinks were not allowed inside, I said sorry because we didn't know at that time since nobody told us when we checked in. The staff insisted with a rude, definitive and kinda sarcastic tone that there's a sign outside /"nakapaskil naman po sa labas", like as if we read everything we see.

The place is good super clean and comfortable ng room na nakuha namin. I just very dissatisfied sa part na pag apak pa lang ng establish agad agad inorasan kami ng staff antagal pa namin magdecide if mag continue kami sa pag avail ng ktv. Context we decided to avail and the staff didn’t set up mics and explain how we raise our request or concern incase we needed a help. And he explain that 06:55 start na ng time pero pumasok kami sa room 6:58 and we ask why 06:55 inorasan na daw nya kami sa baba? I know it’s only 3mins gap pero if iiispin na oras agad pagpasok and without assisting ask umalis agad while natakbo oras hindi pa set up and mic and all? it’s a little bit annoying, that’s why inask ko boyfriend ko to raise the concern and I think the owner or managet noticed my facial expression and he and the two other staff accommodate us immediately and a little bit uncomfy kasi parang fault pa namin na di kami nag click na service button sa room without knowing na may ganon, but gets ko manager maybe he thinks na aware na kami that’s why I explained it to him. As someone who also work in customer service field, what I can suggest for improvement? - It will be better if ask the customer, if first timer sila -it will be better to set a timer once the customer entered the ktv room -it will be better to set up first the mic or system and explain how we can communicate concern or request as a first timer -it will be better din na may sound proof wall each room para di din rinig ibang rooms thank you!

I have tried Paragon several times already but what made me do a review was my most recent visit. We made a call on a Saturday night and asked if they have available rooms for 3-4. They said yes so we said we would like to reserve at 7:30pm. When we got to Paragon, the manager, who seems to be not enjoying his job because of his boring tone of voice, said that there are no rooms available for 3-4. We said we just made a call but he mentioned that "no reservations for rooms good for 3-4". Frustrated, I told him how come they don't have a uniform script. What we were told over the phone was different on what he was telling us. To the Paragon Cubao admin, please make sure what you tell your customers are the same over the phone and in person. To the manager who was dressed in black polo who kept on insisting to us that we can get the room good for 5pax instead, please find a job that will make you happy because you seem to be not engaging with customers and dealing with their frustrations. It seems they just wanted customers to feel hopeless for a room and do unnecessary upgrade. A good manager should be empathetic and puts customers first more than the business earning more. I hope he reads this message.