Aqua Beach Club

Disappointed with the receptionist’s attitude. She didn’t even greet us or give us a simple smile. We also felt uncomfortable and discriminated against when we were about to leave. She even asked us to be counted by her companion because there were quite a few of us, as if we were going to leave without paying. We availed of the VIP package, so we expected better treatment and customer service. Thankfully, the waiter who served us was kind and accommodating. We appreciate his good attitude and the way he treated us. Unfortunately, the receptionist’s behavior affected our overall experience. We hope the management will address this issue and remind their staff to treat every customer with courtesy and respect, regardless of the number of people in their group. Every customer deserves to feel welcome, especially those who pay for a VIP experience.