Elephant Massage & Spa

This was my first visit. Despite few customers, the staff seemed busy and offered no guidance at all. The changing area was uncleaned with used towels lying around, and I had to wait a while just to get a pair of shorts and a towel. The staff seemed confused about the standard procedure—they first directed me to the public bath, only to inform me later that I should go upstairs for my massage. The 1-hour essential oil massage itself was quite good. However, after it finished, no staff came to guide me through the rest of the package items, so I had no choice but to get changed and leave. At checkout, the reception charged me $16 for the room and massage instead of the original $30 package. While the price was adjusted, the overall service experience was extremely poor. I will not be coming back.