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I actually really love this place and enjoy the atmosphere, but my experience with one of their staff members, Silvia, was extremely disappointing. We arrived 30 minutes before our booking time, but due to the huge crowd, we had to queue for over 1.5 hours. When it was finally our turn, Silvia spoke to us in a very dismissive and impatient tone, telling us that our booking was only held for 15 minutes. So what were we supposed to do? Skip the entire queue? We arrived early, and the delay wasn’t caused by us. We understand the booking policy, but that doesn’t justify the way we were treated. It’s honestly a shame because I really like this place. This is the first time I’ve encountered such an unpleasant staff attitude here. Hopefully, management will look into this.
Teoh Jieyin · 1 11월 2026카운터 직원 서비스 정신이 없네요. 콧대 높은 태도로 사람 깔보는 게 눈에 보여서 기분이 너무 나빴어요. 두 번 다시 안 갑니다.
Eunice Xingjuan · 30 10월 2026一般吧！咋是长租的
小明 · 25 10월 2026Super
Koos Haakma · 25 10월 2026Went on Friday evening the place was less than half full and they wanted us to buy a bottle of cheap spirits around 600(£120) for entrance. Absolute rip off……
paul williams · 9 10월 2026The towels smelled of spoiled milk, feces, and had cockroaches.
Bubu · 2 10월 2026