KTV à Manila by night

Went there with my bf to past time. The staff who reminded us that we only have few mins left, saw the drinks we bought outside. He stated that outside drinks were not allowed inside, I said sorry because we didn't know at that time since nobody told us when we checked in. The staff insisted with a rude, definitive and kinda sarcastic tone that there's a sign outside /"nakapaskil naman po sa labas", like as if we read everything we see.

One of the best comedy clubs that exists.

I visited Hera last week for the first time and the experience was awesome. The ambience is very relaxfull and nice. The host are all pretty, very well behaved and supporting. I would like mention the mama-san was vey kind and nice and explained the cost and all. She has even arranged me a cab to return home. Thanks Hera for making my time good.

Ate here once and sang kareoke once, felt like they didn't want to serve me but once I gave them money they were better additute. Limited songs, older machine. Rats in the hallway but that could just be Manila. It felt like a good deal.

Ktv was good but the rooms are not soundproof enough to cover the noise. And much worse is the staff. The front staff was very disrespectful and negative. You would greet them and give them a smile but they would just look and demean you.

The place is good super clean and comfortable ng room na nakuha namin. I just very dissatisfied sa part na pag apak pa lang ng establish agad agad inorasan kami ng staff antagal pa namin magdecide if mag continue kami sa pag avail ng ktv. Context we decided to avail and the staff didn’t set up mics and explain how we raise our request or concern incase we needed a help. And he explain that 06:55 start na ng time pero pumasok kami sa room 6:58 and we ask why 06:55 inorasan na daw nya kami sa baba? I know it’s only 3mins gap pero if iiispin na oras agad pagpasok and without assisting ask umalis agad while natakbo oras hindi pa set up and mic and all? it’s a little bit annoying, that’s why inask ko boyfriend ko to raise the concern and I think the owner or managet noticed my facial expression and he and the two other staff accommodate us immediately and a little bit uncomfy kasi parang fault pa namin na di kami nag click na service button sa room without knowing na may ganon, but gets ko manager maybe he thinks na aware na kami that’s why I explained it to him. As someone who also work in customer service field, what I can suggest for improvement? - It will be better if ask the customer, if first timer sila -it will be better to set a timer once the customer entered the ktv room -it will be better to set up first the mic or system and explain how we can communicate concern or request as a first timer -it will be better din na may sound proof wall each room para di din rinig ibang rooms thank you!